Shipping policy

Order Processing

Orders are processed within 3–5 business days. Business days do not include weekends or holidays. Processing time is separate from shipping transit time.

Standard Shipping

United Holiday Lighting ships throughout the United States. Qualifying orders of $500 or more receive free standard shipping.

Express Shipping

Express shipping may be selected for an additional charge. The customer is responsible for all express-shipping costs, which will be displayed during checkout or provided before the order is finalized.

Oversized and Freight Items

Oversized, heavy, or freight items may be excluded from the free-shipping offer and may require additional shipping charges. If additional charges apply, United Holiday Lighting will contact the customer before processing the shipment.

Local Pickup

Local pickup is available upon request. Customers must contact United Holiday Lighting to arrange and confirm pickup details. Please do not arrive for pickup until you have received confirmation that your order is ready.

Shipping Times

Shipping and delivery times vary depending on the destination, carrier, shipping method, and product availability. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.

Order Tracking

When tracking information is available, it will be sent to the email address provided with the order. Please allow time for the carrier’s tracking system to update.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Damaged, Missing, or Incorrect Orders

Please inspect your shipment upon delivery. If an order arrives damaged, incomplete, or incorrect, contact us promptly at info@unitedholidaylighting.com and include your order number and clear photographs of the shipment, packaging, and affected products.

Questions

For shipping questions or local-pickup requests, contact us at:

United Holiday Lighting
Email: info@unitedholidaylighting.com
Phone: (346) 905-4151