Privacy Policy

United Holiday Lighting values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.

1. Information We Collect:

We may collect personal information such as your name, email address, phone number, shipping address, and payment information when you make a purchase, sign up for our newsletter, or interact with our website.

2. How We Use Your Information:

We use your information to process orders, communicate with you, improve our services, and send you promotional offers that may be of interest to you.

Your information may also be used to handle customer service requests and to analyze website usage.

3. Data Security:

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

4. Sharing Your Information:

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for trusted third parties who assist us in operating our website and conducting our business, so long as those parties agree to keep your information confidential.

5. Cookies:

Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings.

6. Third-Party Links:

Our website may contain links to third-party sites. We do not control these sites and are not responsible for their content or privacy practices.

7. Changes to Our Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account.

8. Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at info@unitedholidaylighting.com.

Refund Policy

At United Holiday Lighting, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we offer the following refund policy:

1. Eligibility for Refunds:

• Refunds can be requested within 10 days of the purchase date.
• To qualify for a refund, items must be unused, in their original packaging, and in resalable condition. Note: There will be a 10% restocking fee.

2. Non-Refundable Items:

• Custom orders and personalized items are non-refundable.
• Sale items are also non-refundable unless stated otherwise.

3. How to Request a Refund:

• To initiate a return, please contact our customer service at info@unitedholidaylighting.com within 10 days of receiving your item. Provide your order number and a brief description of the issue.
• Follow our return instructions, including shipping the items back to the designated address.

4. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

5. Shipping Costs:

• Shipping costs incurred during the purchase are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

6. Exchanges:

• If you wish to exchange an item for a different product, please follow the return process and place a new order.
• For any additional questions or concerns regarding our refund policy, please reach out to our customer service team.